Hybrid is to 2021 as ‘pivot’ was to 2020. But anyone looking for best practices and answers about how to make it work for their organisation will have been disappointed. The truth is there’s no right or wrong, no rule book. We’re all finding our way through it and learning how to ‘office’ and how to ‘home.’
It seems as if everyone is talking about hybrid working right now. As organisations and businesses are re-awakening after lockdowns and stretching their way into the world where the pandemic still has a presence, senior leaders and managers are working out how to balance the demands of productivity, employee engagement and customer satisfaction.